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Dealer Insights - Aftersales

Hints and tips to ensure your customers
come back to your workshop- years
after the initial sale.



Aftersales Insights

Be attentive in aftersales

Creating the best service booking experience is vital in keeping the modern customer loyal to your dealership.

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Delight at every opportunity in the service department

Aftersales competition is tough. Learn how to increase loyalty in the service department and increase your bottom line.

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Appointment booking: Keep it simple

Workshop no-shows are always a bugbear, but today there is a way to reduce them.

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Loyalty and retention: The best way to boost future sales

This happy customer is perfectly poised to enter or re-enter your sales cycle for you to sell them a new car – and become a life-long profitable customer and partner for your dealership.

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How Hyundai systematically turned around their Aftersales care

The approach to aftercare sales is changing. An existing customer is likely to spend 11% more than a new one, so customer retention is key.

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How to achieve more accessory sales

How Dealers can make the most out of what's available in your Dealer Management System.

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A fresh approach to amber work follow up

Creating valuable and profitable relationships with your customers is key when it comes to Aftersales. Are you taking the correct pro-active approach?

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Building the trust with Vehicle Health Checks

To maximise the value of a VHC, dealerships need to re package the offer in a more trustworthy way.

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The best dealerships never miss a sales opportunity - in any department

Do you know how effective your service team are at securing business on amber work from a Vehicle Health Check (VHC) or following up on deferred work? Are you the best?

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Create a great customer experience to reap rewards in the OEM survey

Impress your customers and gain those all important points in the annual customer satisfaction survey from your OEM's.

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Drive more revenue from your Vehicle Health Checks

Pens, paper and double keying have no place in your workshop - there is a better way.

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Latest Insights - Customer experience

Marketing

How Soon is Soon?

Watch the video to hear why speed and a quality response make all the difference with today's automotive customers.

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Marketing

What’s your name again?

David Loveday, International Product Manager at CDK Global, advises the best ways to delight your customers every time they call your dealership.

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About the Insight Centre

The Insight Center was developed with the dealer in mind. With everything from white papers to instructional videos, the Insight Center is your resource for automotive tips and best practices.

About CDK Global

We provide integrated technology solutions to over 26,500 auto, truck, motorcycle, marine, recreational vehicle and heavy equipment dealers throughout the world.

Global Website:

www.cdk-global.com