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Dealer Insights - Sales

Ways to help you hit those sales targets.
Inspire your sales team to be effective at every stage of the sale.



Sales Insights

Accelerating the shift from dealer to retailer

Car retailers depend on building lasting customer relationships to ensure long-term profitability, but what can automotive car dealerships learn from the wider retail and services industries?

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Can you be sure staff are doing their best for your customers?

Your dealership staff are representing your brand whenever they interact with customers. Are they delivering the best possible experience for your brand?

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Why automotive retail needs to be flexible in the digital age

How can dealerships keep up with the changing customer expectations of the three car buying generations?

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Enquiry Management: The key to future sales

An enquiry is a critical moment because today’s digital natives have come to expect a brisk, positive response -- fast. The quicker you are, the more impressed they'll be.

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Meet and greet your customers with flair

As with any good date, it starts at the front door. The great customer service you’ve been giving them by phone, email and online has to go a notch higher in person.

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Handover: Just the beginning of the journey

Once the deal for a new car is done, your customer needs to know you still care. You do care, don’t you?

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Ongoing Communication: Ways to ensure your customers become advocates

Your new customers will notice (and be slightly amazed) if you’re just as attentive after they buy their new vehicle as you were before.

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Showroom leads: How many of yours are getting away?

Your customers have committed to you, now is time for you to commit to them. Find out how.

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Boost your customer satisfactions scores

Most of your customer interaction happens over the telephone. So shouldn’t your call handling be 100% efficient?

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Call Metrics: Insight is where the game is won or lost

How much do you know about the call metrics that matter to your dealership?

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Call Recording: A powerful way to train your team members

You can’t improve what you don’t measure. Tracking the results of the phone calls in your dealership is the first step to improving how your team handle customer calls.

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Latest Insights - Customer experience

Marketing

How Soon is Soon?

Watch the video to hear why speed and a quality response make all the difference with today's automotive customers.

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Marketing

What’s your name again?

David Loveday, International Product Manager at CDK Global, advises the best ways to delight your customers every time they call your dealership.

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About the Insight Centre

The Insight Center was developed with the dealer in mind. With everything from white papers to instructional videos, the Insight Center is your resource for automotive tips and best practices.

About CDK Global

We provide integrated technology solutions to over 26,500 auto, truck, motorcycle, marine, recreational vehicle and heavy equipment dealers throughout the world.

Global Website:

www.cdk-global.com