Customer Experience
Customer Experience insights

Customer Experience Infographics

What your customers expect before during and after the sale

Buying a car is an emotional event. Your customers expect a higher level of customer experience than ever before. View the infographic to see what your customers need from you.


Customer Experience articles

The personal touch improves customer experience

Getting customer satisfaction just right through personalisation and attention to detail is essential. A process driven consumer journey is required to achieve the highest standards of customer service.


Mind the customer experience gap

Customer journeys, touch points – great service matters. It always has. It always will. It’s the little things that matter most, read the article to learn what these are.


Customer Experience videos

How soon is soon?

Why speed and quality of response make all the difference to today's automotive customers


Negative feedback? No problem!

Learn about the processes you can put in place to help turn negative customers into your best advocates.


What’s your name? What’s your name? What’s your name?

Watch to learn the best ways to delight your customers every time they call your dealership.